Refund policy

Effective date: September 5, 2026

This policy applies to purchases made from DR. WELLS at getdrwells.com.

60-day first-order satisfaction guarantee

Try your first 30-Day Protocol subscription bundle, including one Daily Gut tin and one After-Meal tin. If you are not satisfied, email care@getdrwells.com with your order number within 60 days of delivery. We will refund the amount you paid for one eligible initial two-tin bundle, including applicable tax. Opened products are eligible, and no product return or photographic proof is required for a satisfaction claim.

This voluntary guarantee covers one initial 30-Day Protocol subscription bundle per customer, purchased on or after September 5, 2026. It does not cover later subscription renewals, additional bundles in the same order, 90-day bundles, or other products. Optional express-shipping charges are not covered by this satisfaction guarantee. It does not limit your rights for damaged, defective, incorrect or missing orders, or any rights under applicable law.

Other returns and exchanges

Outside the satisfaction guarantee above, we do not accept returns or exchanges for buyer's remorse after an ingestible supplement order has entered fulfillment. Please do not mail products without written support instructions. Nothing in this policy limits rights that cannot be excluded under applicable law.

Damaged, defective, incorrect, or incomplete orders

If an item arrives damaged, defective, misprinted, incorrect, or incomplete, email care@getdrwells.com within 30 days after delivery. Include your order number, a description of the issue, and clear photographs of the product and shipping package where possible. After reviewing the issue, we may provide a replacement or a refund to the original payment method.

Lost packages

If tracking indicates that a package may be lost, contact us no later than 30 days after the carrier's estimated delivery date. We will investigate with the carrier and fulfillment partner before approving a replacement or refund.

Order changes and cancellations

Contact us as soon as possible to correct an address or cancel an order. We cannot guarantee changes after an order has been accepted or prepared for fulfillment. Canceling a subscription stops future renewals; it does not automatically cancel or refund a processed order. An eligible first-order satisfaction claim remains available under the guarantee above. See our Purchase Options Cancellation Policy for subscription details.

Incorrect addresses, refused shipments, and returned packages

Customers are responsible for providing a complete, deliverable address. Orders returned because of an incorrect address, refusal, or failure to claim a package may require a new shipping charge and may not qualify for a refund, except where required by law. This does not exclude an otherwise eligible satisfaction claim for a delivered first bundle.

Refunds

Refunds are issued to the original payment method. We aim to submit approved refunds within 10 business days. Your bank or card issuer may require additional time to post the credit. Original shipping charges are refunded for damaged, defective, incorrect or incomplete orders when appropriate, or as required by law. Standard contiguous-US shipping is free.

Contact

Email: care@getdrwells.com
Merchant: RITMO ENERGY LLC, doing business as DR. WELLS
Business contact address: 75 East 3rd Street, Sheridan, Wyoming 82801, United States