Shipping policy

Effective date: September 5, 2026

Where we ship

DR. WELLS currently ships eligible orders to addresses in the contiguous United States. We do not currently ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or military bases. Address eligibility is confirmed at checkout.

Processing and delivery

Orders are produced and fulfilled by our third-party fulfillment partner. Processing normally takes 1 to 5 business days before the order is handed to the carrier. After processing, standard carrier transit normally takes 2 to 4 business days and express carrier transit normally takes 1 to 3 business days. As a practical estimate, standard orders usually arrive in 3 to 9 business days and express orders usually arrive in 2 to 8 business days after the order is accepted. These are estimates, not guarantees.

Carrier conditions, weather, holidays, inventory availability, address issues, and other events outside our reasonable control may extend these timeframes.

Shipping charges and tracking

Available shipping methods and charges are shown before you complete checkout. Standard shipping is free on eligible orders to the contiguous United States, with no minimum order value. Express shipping is currently $15. Tracking information is emailed when it becomes available from the fulfillment partner or carrier.

Address changes and cancellations

Please review your delivery address before placing an order. If an address is incorrect, email care@getdrwells.com immediately. Orders can enter production quickly. We cannot guarantee an address change or cancellation after an order has been accepted for fulfillment.

Delayed, missing, damaged, refused, or returned shipments

If a package appears lost or arrives damaged, email us with your order number, tracking information, and clear photographs where applicable. Lost-package claims must be reported within 30 days after the estimated delivery date, and damage or fulfillment-error claims must be reported within 30 days after delivery. We will review the issue with the carrier and fulfillment partner. Approved fulfillment errors may be replaced or refunded.

Packages returned because of an incorrect or incomplete address, refusal, failure to claim the shipment, customs issues, or other customer-controlled circumstances may require a new shipping charge and may not qualify for a refund, except where required by law. See our Return and Refund Policy for additional details.

Contact

Shipping questions: care@getdrwells.com
Merchant: RITMO ENERGY LLC, doing business as DR. WELLS
Business contact address: 75 East 3rd Street, Sheridan, Wyoming 82801, United States